FAQ
General Questions
1. What types of pottery do you create?
I specialize in vibrant, mid-century modern-inspired ceramics, including mugs, vases, plates, and planters. Many of my pieces feature retro motifs and abstract designs.
2. How do I buy an original ceramic piece?
I’m excited to announce that starting 2025, I’ll be releasing curated collections of my unique ceramic creations online at Hippottery.com. These exclusive collections will be available a few times each year and may sell out quickly. To stay informed about upcoming releases and ensure you don’t miss out, I invite you to join my mailing list. Subscribers receive early access to limited collections, sneak peeks, and exclusive studio updates. Stay tuned for more details, and I look forward to sharing my work with you!
2. Are your ceramics handmade?
Yes, every piece is carefully handcrafted in my studio, ensuring each item is unique and one of a kind.
3. Do you take custom orders?
Yes, I accept custom orders. Please contact me to discuss your ideas, and I’ll do my best to create something special for you.
4. Can I visit your studio?
Visits are by appointment only. Feel free to reach out if you’d like to see my work in person or discuss a custom project. Contact Me here!
Products
5. Are your ceramics dishwasher and microwave safe?
Most pieces are dishwasher and microwave safe unless otherwise noted. However, breakage can occur in the dishwasher due to dishes shifting or bumping against each other during the cycle. To reduce this risk and ensure the longevity of your piece, I recommend handwashing. Please refer to individual product descriptions for details.
6. What sizes are your mugs/vases/plates?
Dimensions are listed on each product page in the store. If you need additional information, feel free to ask.
7. Do you offer gift-wrapping or personalized notes?
Yes, I offer gift-wrapping and can include a personalized note for any occasion. Please note that an additional fee applies.
Shipping and Returns
8. Do you ship internationally?
Yes, I ship worldwide. Shipping costs and delivery times will vary based on your location.
9. What is your shipping policy?
Orders are shipped within 3-5 business days unless otherwise noted. Custom orders may take longer.
10. What if my item arrives damaged?
If your item arrives damaged, please contact me within 24 hours of receiving your order and include photos of the damage. I’ll work with you to resolve the issue, whether that means a replacement or a refund.
11. Do you accept returns or exchanges?
Returns are accepted within 14 days of delivery for unused items. Custom orders are non-refundable. Contact me for more details.
Custom Work
12. How long does it take to complete a custom order?
Custom orders typically take 3-6 weeks, depending on the complexity, time of year, and my current workload.
13. Can I request a specific glaze color or design?
Yes, I’m happy to accommodate specific requests when possible. I try to match it as close as I can. Let’s collaborate on your vision!
Care Instructions
14. How do I care for my pottery?
To keep your pottery looking its best for years to come, I recommend handwashing. While my pieces are designed for everyday use, it’s a good idea to avoid exposing them to sudden, extreme temperature changes.
15. Can I use your pottery for food and drinks?
Yes, all my pieces are food-safe and made with non-toxic glazes, making them perfect for everyday use. Each item is designed to be both functional and beautiful.
Events and Collaborations
16. Do you participate in local art shows or markets?
Yes, I frequently participate in art shows and markets. Check my Exhibition & Shows page, or Events page or social media for updates on upcoming appearances.
17. Are you open to collaborations with other artists, shops, museums, or businesses?
Absolutely! I love collaborating. Contact me to discuss potential projects.